Refund Policy

Clear guidelines for refunds and reimbursements

Effective Date: February 7th 2026

This Refund Policy governs all payments made to Qixla Cloud ("Qixla," "we," "us," or "our") for hosting services. By purchasing or using our services, you agree to this Refund Policy in full.

1. General Refund Policy

Qixla Cloud operates under a strict no-refund policy, except as explicitly stated in this document.

All payments made for services are final and non-refundable unless the specific refund conditions outlined below are met.

2. Eligibility for Refunds (Downtime-Based)

2.1 Refund Eligibility

Customers may be eligible for a refund only in the event of service downtime exceeding the limits described below.

2.2 Uptime Guarantee

Qixla Cloud guarantees a 99.9% uptime on a monthly basis.

2.3 Downtime Compensation

If a Customer experiences downtime:

Downtime of any duration may qualify for a service-time reimbursement equivalent to the duration of the outage
If total downtime exceeds six (6) hours within a single calendar month, the Customer may apply for a refund for the affected billing period

2.4 Exclusions

Refund eligibility applies only to downtime caused by Qixla Cloud's infrastructure and does not include downtime resulting from:

Customer misconfiguration
Software errors or third-party applications
Network issues outside Qixla Cloud's control
Scheduled maintenance
Force majeure events (including but not limited to natural disasters, power outages, or government actions)

3. Refund Request Process

3.1 Submission Method

Refund requests must be submitted through Qixla Cloud's official support channels.

3.2 Required Information

Requests must include:

The affected service
The dates and duration of the alleged downtime
Any relevant logs or evidence, if available

3.3 Request Deadline

Refund requests must be submitted within seven (7) days of the end of the affected billing month. Requests submitted after this period may be denied.

3.4 Discretionary Review

All refund requests are reviewed at Qixla Cloud's sole discretion.

4. Reimbursements vs. Refunds

4.1 Service-Time Reimbursement

For downtime less than six (6) hours in a month, Customers may receive a proportional service credit or time-based reimbursement.

4.2 Refunds

Refunds are available only when total downtime exceeds six (6) hours in a calendar month and are limited to the affected service period.

4.3 Refund Processing

Refunds, if approved, will be issued using the original payment method where possible.

5. Non-Refundable Circumstances

Refunds will not be issued for:

Failure to use the service
Dissatisfaction with performance not tied to verified downtime
Suspension or termination due to non-payment
Suspension or termination due to violation of the Terms of Service or Acceptable Use Policy
Account termination initiated by the Customer
Data loss resulting from suspension, termination, or customer actions

6. No Trial Services

Qixla Cloud does not offer free trials. Customers are responsible for reviewing service specifications prior to purchase.

7. Payment Disputes and Chargebacks

7.1 Dispute Resolution

Customers agree to contact Qixla Cloud support before initiating any payment dispute or chargeback.

7.2 Chargeback Consequences

Unauthorized chargebacks or payment reversals may result in:

Immediate service termination
Permanent account suspension
Loss of all associated data

8. Modifications to This Refund Policy

Qixla Cloud reserves the right to modify this Refund Policy at any time without prior notice. Continued use of the services constitutes acceptance of the updated policy.

9. Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Hyderabad, India.